Refund policy

Refund policy - ragdtlan
cancel
We accept cancellation of orders before product shipment. If the order is cancelled, you will receive a full refund. If the product has already been shipped, we cannot cancel the order.
Return (if applicable)
We accept returns. Customers have the right to request a return within 14 days after receiving the goods.
To meet the return criteria, your item must be unused and in the same condition as it was received. It must also be in its original packaging. To complete the return, we need a receipt or proof of purchase. Please do not return the purchased goods to the manufacturer.
Customers only need to pay once for shipping (including returns); For returned products, consumers will not be charged for restocking.
Refund (if applicable)
Once we receive and inspect your return, we will send you an email notifying you that we have received your return. If your refund has been approved, we will also notify you. If your refund is approved, we will process your refund within 3-5 business days and automatically transfer it to your credit card or original payment method within 7 business days. The processing time is 3-5 working days, and the refund usually takes 7 working days to arrive
Regarding Delivery Guarantee
We provide delivery guarantees for specific fast shipping speeds and selected products. When the order provides a delivery guarantee, the relevant delivery date and cost (if applicable) will be clearly displayed on the checkout page.
If we provide a delivery guarantee date but do not attempt to deliver before that date, we will refund any shipping fees associated with the order.
Note: Orders within the countdown reflect Shopify's delivery capabilities when the page is opened. Due to changes in inventory or transportation capacity, the delivery date may not be determined within this time frame until the order is completed.
To inquire about refunds, please contact us and click on 'My Orders'. Select your order, then choose Order Issues>Shipping or Delivery Issues>Shipping Delay.
Ensure delivery terms and conditions
If we provide a guaranteed delivery date on the checkout page, your shipping fee may be refunded if we fail to deliver by the promised delivery date.
To obtain a guaranteed delivery refund, the following requirements must be met:
·The selected transportation method is the one advertised on the product details page.
·The order will be shipped to a qualified address.
·Place the order before the countdown to the "order date" listed on the checkout page. The 'Order Date' countdown timer provides a time window within which you must place an order in order to receive the goods before the displayed date. Due to changes in inventory or delivery capacity before placing your order, the delivery date may not be available within that time window. The delivery date you confirmed is included in your order confirmation email. If you have any questions, please contact us.
·If your order contains goods that do not meet the guaranteed delivery conditions, please select the delivery preference of "shipped when goods are available".
·Your credit or debit card must be successfully recharged before the deadline displayed on the checkout page.
·If we are unable to deliver on the promised delivery date due to unforeseeable circumstances beyond our control, such as strikes, natural disasters, or severe winter storms, this guarantee shall not apply. In addition, delivery scanning may not be accurate.
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Attempt to meet our delivery guarantee on or before the guaranteed delivery date.
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·The carrier provides a delivery appointment on or before the guaranteed delivery date based on our delivery guarantee
Refund delay or missing (if applicable)
Please contact our customer service department for the return address and do not return the product to the address listed on our website.
If you have not received the refund yet, please double check your bank account first.
Then contact your credit card company, the processing time is 3-5 working days, and the refund usually takes 7 working days to arrive. Next, contact your bank. Refunds usually take some processing time to be credited. If you have completed all of these operations but have not received a refund, please contact us through the following methods: support@ragdtlan.com.